![]() Customer satisfaction metrics are the heart of GCS's KPIs, so partnering across the organization is critical. The role manages a variety of listening engines beyond surveys including interviews, focus groups, and various sources of unstructured customer feedback this requires working across various teams chartered to support Intel's business units, enable support tools and analytics, and facilitate contact center operations. ![]() Within this role, the PM will be responsible for managing external vendors, budget, survey definition/design, partnering to deploy surveys/other feedback tools, and providing indicators and information that can be used by GCS to drive service experience improvements. This highly visible role includes developing the program strategy, ensuring we have sufficient data to quickly analyze and identify customer needs, determine root cause impacts and drive actions. Intel programs and post launch product technical and warranty supportĪs a member of the GCS Global Operations Team the Service Experience Program Manager owns all aspects of the customer feedback program. ![]()
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